|Subject:||persistent pop-up, "sonic manager update"|
|Posted by:||carcie (carc…@discussions.microsoft.com)|
|Date:||Thu, 21 Dec 2006|
I am hoping that someone out there who knows more than me (anyone reading
this!) can help me straighten out my computer. I keep getting a persistent
pop-up, whenever I open my computer. It says "sonic manager update" and
requests a CD-rom to install. I did not request this, and have no CD-rom.
Don't know what in the devil it is. I called McAfee for help; they directed
me to Dell (this computer is less than a year old) with a number to call. I
then reached a technician who spoke very poor English--who had me remove my
McAfee package (the pop-up stayed) with instructions to reinstall it with
directions he would email me. The directions he gave me then called for
changing the settings on my computer which I am loathe to do--since I don't
know what I am doing. Ultimately, my computer would not shut off, the pop-up
persisted no matter what. Help!