Re: Problem with a virus

Giganews Newsgroups
Subject: Re: Problem with a virus
Posted by:  PA Bear [MS MVP] (PABearM…
Date: Tue, 26 May 2009

[In for a penny...]

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows.  A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:

NB: Run the FULL scan, not the QUICK scan!  You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware

**Seek expert assistance in,,,
or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

Start a free Windows Update support incident request:

Support for Windows Update:

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary.  There is no-charge for support calls that are associated with
security updates.
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

Dimitris wrote:
> Hello,
> A few days ago I caught the virus
> I am trying to remove it but it keeps coming back. I have Norton antivirus
> 2009.
> Anyway since the time I found the virus I can not access Windows Update
> and
> every antivirus website (Symantec, Mcafee and others) but I can access
> every
> other website. when I try to access the windows Update webpage I just get
> that white page that says that Internet Explorer can not open the site. Do
> you know anyway that I can access the Windows Update website concerning my
> problem?
> I have winXP Professional.
> I am writing to this Newsgroup from another computer.
> Any help concerning the virus or the update page will be very appreciated
> since I am trying to do anything possible to solve my problem and I also
> want to download the latest windows updates.
> Thank you in advance.
> Dimitris



In response to

Problem with a virus posted by Dimitris on Tue, 26 May 2009