NTBackup fails while creating volume shadow copy

Giganews Newsgroups
Subject: NTBackup fails while creating volume shadow copy
Posted by:  Colin (Col…@discussions.microsoft.com)
Date: Tue, 14 Apr 2009

I have a problem that's driving me crazy! The server is running Windows
Server 2003 R2 x32 Standard Edition with SP2, I've installed all the updates.
The backup fails with "error returned while creating the volume shadow
copy:0Xffffffff". Here are the steps I've taken to try and get it working:
- vssadmin list writers
- it hangs for a 15+ minutes then finally indicates the 'system writer',
'removable storage manager', 'wmi writer', 'registry writer', 'event log
writer', and 'com+ regdb writer' are stable (though it has had failures
- OK, so I follow Microsofts suggestions to register dll's as follows:
net stop vss
regsvr32 /s ole32.dll
regsvr32 /s vss_ps.dll
Vssvc /Register
regsvr32 /s /i swprv.dll
regsvr32 /s /i eventcls.dll
regsvr32 /s es.dll
regsvr32 /s stdprov.dll
regsvr32 /s vssui.dll
regsvr32 /s msxml.dll
regsvr32 /s msxml3.dll
regsvr32 /s msxml4.dll
net start vss
- rebooted, re-registered the dll's again
- installed the update rollup package 940349 (even though I have sp2
- rebooted, re-registered the dll's again
- the event log gives Event id: 6013 Source: VSS with error message 'SQL
Server does not exist or access denied'
- I'm getting no where here, it's very frustrating. When I google this
problem there are many people having similar issues.

2 things I've noticed:

1.  The data volume is 3/4 full and quite fragmented, should I defrag? this
will probably take many hours
2.  This server has SQL 2000 installed with no service packs, could that be
causing this problem? The customer has Docs Open installed and it requires
SQL but it just has the initial install of SQL Server Enterprise Edition
8.00.194. Microsoft id: 884012 talks about this

Anyway, it's late and I've been remotely logged into the server trying to
resolve this issue but no luck. Hopefully someone has a suggestion that can
get me out of this bind.